EFFICIENT ITIL-4-FOUNDATION - ITIL 4 FOUNDATION EXAM LAB QUESTIONS

Efficient ITIL-4-Foundation - ITIL 4 Foundation Exam Lab Questions

Efficient ITIL-4-Foundation - ITIL 4 Foundation Exam Lab Questions

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ITIL 4 Foundation Exam is a prerequisite for higher-level ITIL 4 certifications, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader. It is also a valuable certification for IT professionals who want to improve their understanding of IT Service Management and gain a competitive edge in their careers. ITIL 4 Foundation Exam certification is globally recognized and respected, and it demonstrates an individual's commitment to ongoing professional development in the field of IT Service Management.

ITIL 4 Foundation is a certification exam that is designed to assess an individual's knowledge and understanding of the ITIL framework. ITIL stands for Information Technology Infrastructure Library, and it is a set of best practices for IT service management. The ITIL 4 Foundation exam is the entry-level certification in the ITIL 4 certification scheme and is a prerequisite for higher-level ITIL certifications.

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ITIL 4 Foundation Exam Sample Questions (Q344-Q349):

NEW QUESTION # 344
What are guiding principles?

  • A. A set of specialized organizational capabilities for enabling value for customers
  • B. Recommendations that help an organization when adopting a service management approach
  • C. A description of one or more services that help address the needs of a target consumer group
  • D. A set of interconnected activities that help an organization deliver a valuable service

Answer: B


NEW QUESTION # 345
What is described by the service value system?

  • A. How all the components and activities of the organization work together as a system to enable value creation
  • B. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
  • C. Services based on one or more products, designed to address needs of a target consumer group
  • D. How to apply the systems approach of the guiding principle think and work holistically

Answer: A


NEW QUESTION # 346
Which phase of problem management includes the regular assessment of the effectiveness of workarounds?

  • A. Problem control
  • B. Problem analysis
  • C. Problem identification
  • D. Error control

Answer: D


NEW QUESTION # 347
What impact does automation have on a service desk?

  • A. Increased phone contact and a reduced ability to focus on user experience
  • B. Less low level work and a greater ability to focus on user experience
  • C. Ability to work from a single centralised location
  • D. Ability to work from multiple locations, geographically dispersed

Answer: B


NEW QUESTION # 348
Which term is used to describe removing something that could have an effect on a service?

  • A. A problem
  • B. An IT asset
  • C. An incident
  • D. A change

Answer: D

Explanation:
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%
20indirect%20effect%20on%20services.


NEW QUESTION # 349
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